I don’t often do this, write a recommendation to avoid someone’s hosting services, however, this example of incompetence is so strong that I feel I need to say something.<\/p>\n
I was helping a client migrate from shared hosting (as in shared with other unconnected businesses) on 1&1 to their own \u00a0hosting solution. \u00a0We moved the domain to the new solution, leaving name service pointed to the 1&1 hosting, to protect the clients active email boxes, until we could make a careful planned migration of the email, hoping to avoid interruption.<\/p>\n
A few weeks in, 1&1 deleted the remaining hosting account. \u00a0Yep.<\/p>\n
They just deleted their customers digital property, without asking, checking anything, or keeping a back-up. \u00a0Worse, they defended the action by saying we should not have moved the name registration, which demonstrates a complete failure to understand basic concepts about how name registration works. \u00a0What we did, was basically the same as having a domain registered with Godaddy and hosting it somewhere else. \u00a0Millions of accounts are set-up that way.<\/p>\n
So, my client lost email service in the middle of the business day, for a whole day while we moved DNS, and lost correspondence.<\/p>\n
All 1&1 had to do was check their logs, or name service, to see live data in the account.<\/p>\n
Deleting your customer’s property, without contacting anyone or checking anything, then telling the customer they are in the wrong, is just horrible customer care.<\/p>\n
I am sorry to have to say; Don’ t host with 1&1, just don’t do it. \u00a0Their disrespect for this customer was frightening.<\/p>\n","protected":false},"excerpt":{"rendered":"
I don’t often do this, write a recommendation to avoid someone’s hosting services, however, this example of incompetence is so strong that I feel I need to say something. I was helping a client migrate from shared hosting (as in shared with other unconnected businesses) on 1&1 to their own \u00a0hosting solution. \u00a0We moved the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4,5],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/www.techivity.com\/index.php?rest_route=\/wp\/v2\/posts\/360"}],"collection":[{"href":"http:\/\/www.techivity.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.techivity.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.techivity.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.techivity.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=360"}],"version-history":[{"count":0,"href":"http:\/\/www.techivity.com\/index.php?rest_route=\/wp\/v2\/posts\/360\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.techivity.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=360"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.techivity.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=360"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.techivity.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}